HR Specialist

About Us
Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Overview
The People Experience Specialist is part of a fast-paced and collaborative work environment that delivers exceptional HR support to all BSS team members. In addition to the core responsibilities listed below, assignments and special projects outside of the normal scope will be extended. As a People Experience Specialist, you will work within the People Experience Partner team while being able to receive exposure into other HR functions such as but not limited to, learning and development, benefits, payroll, and recruiting. The People Experience Specialist will also assist the HR Analyst and Events & Comms in all team member related tasks to ensure the success of the department and the organization.

Responsibilities

• Manage and lead the onboarding and orientation process for all new hires to support a smooth integration into the organization. Ensuring new hires obtain a full understanding of Company policies and practices.
• Conduct background check screenings for job candidates. Ensure that all pre-employment communication and steps are taken within compliance of Dominican Republic laws.
• Conduct exit interviews and collect, analyze, and present team member feedback from a variety of sources to HR leadership to promote strategic and informed people-oriented business decisions.
• Diligently maintain and monitor all HR related inboxes and handle inbound inquiries made by team members of all levels to deliver high-quality support.
• Draft and respond to unemployment claims including filing appeals. Collect and compile materials required and prepare BSS participants for hearings as needed.
• Maintain all HRIS system transactions for new hires, team member promotions, transfers, leaves, and terminations with the upmost accuracy.
• Diligently track, audit, and report on HR records and documentation to ensure that they are accurate and up to date, as it relates to but not limited to, performance management, onboarding, and offboarding. and that all team member related documentation such as performance reviews and exit interviews are collected, maintained, and comply with company policy.
• Collaborate as needed with cross-functional teams such as Payroll, Benefits, Learning and Development, IT, Legal, and other functions.
• Work with the People Experience Partner to assist in the resolving of employee relations cases and subsequent documentation.
• Work with the HR Analyst to assist with data-gathering.
• Support the Company's performance review, merit increase cycles and insurance management.

Qualifications

• High school diploma or equivalent required, bachelor's degree in human resources or related field preferred.
• 1-2 years' experience in HR operations or related HR area required.
• Solid knowledge of Compensation & Benefits (Dominican Republic)
• Ability to prioritize multiple tasks and shifting priorities, in a time-sensitive, deadline driven environment.
• Strong organizational skills, time management, and attention to detail.
• Intermediate Excel skills.
• Possess strong analytic and problem-solving skills; experience using data to drive decisions.
• Experience with HRIS systems
• Project management skills (e.g., Design Thinking, Agile, Scrum, Kanban) are a plus

Benefits
Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment