IT Helpdesk Support
hace 5 días
One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with a wide variety of flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses to new heights. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion. We know that our success hinges on our people, and we strive to enable them to do what they do best.
Why Join Us?At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here's what you can expect when you join our team:
Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
Professional Growth: We invest in our employees' growth with continuous learning opportunities, training programs, and career advancement paths.
Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation's financial health.
High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.
Duties and Responsibilities
• Provides intermediate-level support to end-users for Windows Users (Active Directory).
• Windows Support.
• VoIP Support
• Office365 & Exchange online Support.
• Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc.
• Interacts with Network Services, Server Services, Security Administration, and Planning/Compliance to identify and correct core problems
• Simulates or recreates user problems to resolve operating difficulties
• Maintains System Utilization Reports and works with On-Time Performance to monitor and report Technology related
• Tracks System outages on a daily basis
• Maintains Help Desk Knowledge Base and interacts with technicians to keep the information accurate
• Provides training and guidance to less experienced team members
• Handles problems that other team members are unable to resolve
• Processes Technology Requests for Installs/Adds/Moves/Changes
• Reviews Problem Tickets and Change Tickets to ensure service levels are being maintained
• Assists in maintaining departmental procedure documentation and ensuring consistent and accurate handling of problems
Requirements
- Associates / Bachelor's degree preferred and/or certifications + experience.
- Certifications: A+ or Microsoft Desktop Support (Following Certifications are a Plus: CCNA, Network+, Server+, Security+)
- Windows Server & Active Directory experience
- Exchange or Office365 Support experience
- VoIP
- Effective Communication Skills (English and Spanish)
- 2+ years of Help Desk Experience
- 2+ years in troubleshooting experience with Network and Windows Active Directory environments
- Strong interpersonal, written, and verbal communications skills
- Strong problem-solving and analytical skills
- Advanced English
Benefits
- Competitive Salary
- Private Medical Insurance
- Growth Opportunities
-
IT Support Technician on-demand
hace 5 días
Santo Domingo, Nacional, República Dominicana Foxys IT Services A tiempo completo US$30,000 - US$60,000 al añoWe are looking for independent professionals who are available to provide IT support on demand to our clients.The position of Deskside Technician On-demand; performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations. The candidate exercises judgment with supervision within...
-
IT Support Technician on-demand
hace 5 días
Santo Domingo, Nacional, República Dominicana Foxys IT Services A tiempo completo US$30,000 - US$60,000 al añoWe are looking for independent professionals who are available to provide IT support on demand to our clients.The position of Deskside Technician On-demand; performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations. The candidate exercises judgment with supervision within...
-
Help Desk Support Specialist
hace 5 días
Santo Domingo, Nacional, República Dominicana NIT | Novos Ingeniería TIC A tiempo completo US$40,000 - US$60,000 al añoHelp Desk Support SpecialistSpanish and EnglishABOUT NITNovos Ingeniería TIC is a Managed Service Provider and Information & Communication Technologies firm, serving clients in the Dominican Republic and the United States since 2016. We act as the IT department for businesses and specialize in instant remote IT support, on-site IT support, network security,...
-
Help Desk Support Specialist
hace 3 días
Santo Domingo, Nacional, República Dominicana NIT | Novos Ingeniería TIC A tiempo completo US$40,000 - US$60,000 al añoHelp Desk Support SpecialistSpanish and EnglishABOUT NITNovos Ingeniería TIC is a Managed Service Provider and Information & Communication Technologies firm, serving clients in the Dominican Republic and the United States since 2016. We act as the IT department for businesses and specialize in instant remote IT support, on-site IT support, network security,...
-
IT Support Specialist
hace 5 días
Santo Domingo, Nacional, República Dominicana Remote VA A tiempo completo US$6,000 - US$9,000 al añoRemoteVA PH is hiring a highly skilled IT Support Specialist to provide remote support and technical troubleshooting across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This role requires a solid understanding of cloud platforms, scripting, and IT ticketing systems. The ideal candidate is proactive, analytical, and...
-
IT Support Technician Tier 1
hace 3 días
Santo Domingo, Nacional, República Dominicana Black Birch Group A tiempo completo $40,000 - $45,000 al añoWe are looking for a motivated and detail-orientedIT Support Technician Tier 1to provide technical assistance, troubleshoot issues, and help maintain hardware, software, and network systems. This entry-level position is ideal for candidates beginning their career in IT and eager to grow in a fast-paced, tech-driven environment. Because this role requires...
-
Support Engineer
hace 5 días
Santo Domingo, Nacional, República Dominicana Xploy Solutions A tiempo completo US$30,000 - US$60,000 al añoWe are seeking a dedicated Healthcare IT Technician to maintain and support our IT infrastructure in a healthcare setting. The ideal candidate will ensure all systems run smoothly, troubleshoot technical issues, and manage electronic health records (EHR) while adhering to healthcare regulations.Responsibilities:Support IT infrastructure and troubleshoot...
-
Support Engineer
hace 5 días
Santo Domingo, Nacional, República Dominicana Xploy Solutions A tiempo completo US$30,000 - US$60,000 al añoWe are seeking a dedicated Healthcare IT Technician to maintain and support our IT infrastructure in a healthcare setting. The ideal candidate will ensure all systems run smoothly, troubleshoot technical issues, and manage electronic health records (EHR) while adhering to healthcare regulations.Responsibilities:Support IT infrastructure and troubleshoot...
-
Santo Domingo, Nacional, República Dominicana Outsourcing Advantage A tiempo completo US$35,000 - US$75,000 al añoWe are seeking someone with managed IT services experience working for a Enterprise level IT Managed Services Provider (MSP) with practices and solutions for small and medium businesses. for a flat-rate service plan and deliver company enterprise-level IT support and solutions that are tailor-made to relieve all of their customers organization's...
-
Santo Domingo, Nacional, República Dominicana Outsourcing Advantage A tiempo completo US$35,000 - US$75,000 al añoWe are seeking someone with managed IT services experience working for a Enterprise level IT Managed Services Provider (MSP) with practices and solutions for small and medium businesses. for a flat-rate service plan and deliver company enterprise-level IT support and solutions that are tailor-made to relieve all of their customers organization's...
