Customer Accounts Clerk

hace 3 días

WFH Flexible Dominican Republic DOM Costa Farms A tiempo completo


The Customer Accounts Clerk is a highly collaborative individual responsible for managing incoming customer calls and inquiries regarding orders and shipments, ensuring accurate information and timely assistance. Collaborates with cross-functional teams to resolve issues, support smooth order processing, and maintain exceptional customer satisfaction. 

Responsibilities 

  • Answer and route a high volume of incoming calls while providing quality service to Costa Farms customers.
  • Perform data entry and research as needed to resolve customer inquiries and complaints promptly.
  • Direct calls to the appropriate department or team member as necessary.
  • Assist the Credit and Claims Department with general inquiries regarding credit requests.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Participate in additional initiatives and key deliverables as needed.
  • Other tasks as required by the Accounting Management team.

Requirements
  • High school diploma
  • 2+ years of experience in similar roles
  • Working knowledge of Microsoft Office Suite (Word, Outlook, Excel)
  • Advanced verbal and written English proficiency
  • Ability to accurately document and record customer information
  • Must reside in Santo Domingo

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