Mental Health Support Advisor

hace 2 días

Santo Domingo, Nacional, República Dominicana Hire Horatio CX A tiempo completo

We are seeking a licensed clinical professional to provide critical, life-saving support. You will be the primary lifeline for members in high-risk situations, offering empathetic and professional guidance when it matters most.
 

Required Skills/Abilities:

  • Excellent (near-native) written, spoken, and comprehension in English is a requirement for this job
  • Bachelor's in Psychology, Social Work, or a related field + Active Exequatur (Required).
  • 2 years working with high-risk patients.
  • Background in mental health, crisis intervention, and longitudinal member care.
  • Empathetic, professional, and culturally sensitive verbal/written skills.
  • Highly organized multitasker who excels in fast-paced, scheduling-heavy roles.
  • Tech-savvy (CRMs) with a strict commitment to accuracy and HIPAA confidentiality.
  • Collaborative, detail-oriented, and dedicated to diversity, equity, and inclusion
     

Preferred Qualifications:

  • Previous experience in Critical Incident Response (CIR) coordination or delivery.
  • Experience working in an Employee Assistance Program (EAP) or similar clinical environment.
     
Benefits:
  • Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
  • Free snacks every day
  • Free catered lunch every day
  • Free catered dinner (for those on night shifts)
  • Door-to-door transportation after 9:00 PM
  • Happy hour on Fridays
  • Holiday parties
  • An amazing, unique office environment (no cubes, no assigned workstations)
  • Growth and development opportunities (the most in the industry)
  • Professional development courses by leading business schools like Barna
  • Yoga and workout classes (coming soon)
  • Community service opportunities (#HoratioCares)
  • Discounts at local restaurants and stores

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