Senior Collection Specialist
hace 2 semanas
Cobros Bilingue
Company Overview
H&R Consulting offers a unique opportunity for skilled professionals to join our team as a Bilingual Revenue Recovery Expert. As a key member of our diverse and dynamic organization, you will play a critical role in driving revenue growth and providing exceptional customer service.
Key Responsibilities:
- Negotiate payment arrangements with clients in both English and Spanish, demonstrating empathy and firmness when needed.
- Send payment reminders via email or messaging platforms in both languages, ensuring timely communication.
- Accurately update the system with notes and statuses for each customer interaction, maintaining detailed records.
- Follow up on payment promises and coordinate with other departments when necessary, ensuring seamless collaboration.
- Resolve disputes or complaints related to invoices, charges, or account balances, providing effective solutions.
- Generate periodic reports on overdue accounts, payment promises, and recovery performance, supporting data-driven decision making.
Requirements:
To succeed in this role, you will need:
- An advanced level of English proficiency (C1 or higher).
- Excellent communication and negotiation skills, with the ability to adapt to different cultures.
- A strong understanding of accounting systems and CRM platforms.
- The ability to work independently and as part of a team, with a focus on meeting collection targets and maintaining key performance indicators (KPIs).
About H&R Consulting:
We are a leading consulting firm dedicated to helping organizations drive revenue growth and improve operational efficiency. Our team is passionate about delivering exceptional results and creating a positive impact on our clients' businesses.
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