Customer Relationship Advocate

hace 2 días

Santiago de los Caballeros, Santiago, República Dominicana VoiceTeam A tiempo completo
About Us
VoiceTeam is a dedicated organization that focuses on delivering trustworthy and innovative outsourced services while promoting well-being.

We strive to meet our clients' expectations, support the growth and well-being of our employees, ensure sustainability, and contribute to community development. Our core values include engagement, integrity, excellence, adaptability, and teamwork, making us the ideal global partner for our clients.

Role Overview
We are seeking passionate and persuasive Customer Retention Representatives to join our dynamic team. In this role, you will play a key part in maintaining our customer base by engaging with existing clients, understanding their needs, and showcasing the benefits of staying with our company.

Your primary goal will be to ensure customer satisfaction while effectively communicating the value of our services, fostering long-term customer relationships.

Requirements
To excel in this position, you should possess:
  • Strong communication and interpersonal skills
  • Persuasive and empathetic approach to customer service
  • Proficiency in computer skills
  • Fluency in English
  • Ability to thrive in a team-oriented environment and collaborate effectively

What We Offer
We provide a comprehensive package of benefits, including:
  • Lunch Allowance
  • Childcare Subsidy
  • Fully Paid Supplementary Insurance
  • Annual Bonus Based on Company Performance
  • Monthly Performance Incentive
  • Monthly Activities
  • Career Plans
  • Psychological Assistance Subsidy

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