SofvioRD is a dynamic and innovative company that provides exceptional virtual support services to businesses and entrepreneurs. Our mission is to empower our clients to succeed by delivering reliable and efficient virtual assistants.

We are seeking a highly skilled and bilingual Executive Virtual Assistant to join our team at SofvioRD. As the right-hand person to our business owner, you will be responsible for the day-to-day management and administration of our short-term rental properties. This is a pivotal role that requires exceptional organizational, communication, and problem-solving skills.

• Act as the primary point of contact for all guest inquiries on platforms like Airbnb and VRBO, responding promptly to secure bookings.
• Provide exceptional guest service by answering questions from upcoming and current guests.
• Manage and adjust pricing calendars on Airbnb and VRBO to optimize bookings.
• Schedule monthly cleaning services for all properties and coordinate with cleaning crews for early check-ins when possible.
• Set and manage door codes for guests, ensuring a seamless check-in experience.
• Oversee maintenance issues, coordinating repairs and ensuring timely resolution.
• Track pool heating requests, apply charges, and manage monthly payments.
• Handle all guest-related damage claims, gathering evidence, charging for damages, and following up on reimbursements.
• Send friendly check-in and check-out reminders to guests to ensure a positive experience.
• Maintain close communication with the property owner, providing regular updates on operations, guest experiences, and any issues that arise.

• Proven experience in Project management or in an administrative executive role.
• Strong interpersonal and communication skills.
• Bilingual in English and Spanish, with the ability to communicate clearly in both languages.
• Ability to manage multiple tasks with a high level of efficiency and attention to detail.
• Problem-solving skills and the ability to work independently.
• Executive-level organizational and decision-making abilities.

• A healthy work environment that fosters teamwork and collaboration.
• Opportunities for professional growth and development.
• A remote workplace that allows for flexibility and work-life balance.