System Operations Specialist

hace 2 días

Santiago de los Caballeros, Santiago, República Dominicana SPI by Jostens A tiempo completo

Job Summary

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This role, under general supervision, is primarily responsible for ensuring the efficient management of incidents and user requests. The specialist provides timely support by offering access to systems and data as well as providing equipment necessary for users.

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Key Responsibilities:

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  • Assist in all departmental activities and serve as a second line of support addressing escalated customer inquiries and managing Tier II incidents.">
  • Provide support by offering access to systems and data as well as providing equipment necessary for users.">
  • Ensure the efficient management of incidents and user requests.">
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About SPI by Jostens

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We are a company committed to delivering high-quality products and services. Our team works together to ensure that our customers receive exceptional support and service.

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Why Work with Us?

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We offer a dynamic work environment where you can grow professionally and develop new skills. Our team is passionate about delivering excellent results and making a positive impact on our customers.

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Requirements

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To be successful in this role, you will need strong communication and problem-solving skills. You must be able to work effectively in a team environment and provide excellent customer service.

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Benefits

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We offer a competitive compensation package, including benefits and opportunities for professional growth and development.

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