Support Service Representative

Hace 1 mes

Santiago de los Caballeros, Santiago, República Dominicana SPI/TC by Jostens Jornada completa RD$42,000/año
Provide support for Jostens jewelry and graduation products to consumers, internal/external representatives, and bookstores via phone, e-mail, or written communication. RESPONSIBILITIES / ESSENTIAL FUNCTIONS: Importance Accountability Time 1 Rep Service Rep requests in regard to money 60% 2 Handling some types of consumer requests by inbound/outbound phone and written communications relating to orders, status, requests, and general information. 10% 3 Open mail and direct to appropriate departments or respond to consumers. Correspond in writing on consumer requests. 10% 4 Interface with plant and other departments to resolve questions and problems 10% 5 Team participation and responsibilities and special projects. 10%