Support Service Representative
Hace 1 mes
Santiago de los Caballeros, Santiago, República Dominicana
SPI/TC by Jostens
Jornada completa
RD$42,000/año
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Provide support for Jostens jewelry and graduation products to consumers, internal/external representatives, and bookstores via phone, e-mail, or written communication.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Importance Accountability Time
1 Rep Service Rep requests in regard to money 60%
2 Handling some types of consumer requests by inbound/outbound phone and written communications relating to orders, status, requests, and general information. 10%
3 Open mail and direct to appropriate departments or respond to consumers. Correspond in writing on consumer requests. 10%
4 Interface with plant and other departments to resolve questions and problems 10%
5 Team participation and responsibilities and special projects. 10%