wfm

Position SummaryThe Vendor Management team is seeking a sharp, action-oriented Workforce Management Specialist to operate at the intersection of human judgment and AI-powered intelligence. In this environment, AI agents continuously ingest data across channels and systems—surfacing anomalies, modeling risk, generating draft recommendations, and...

 Job Description: Team Leader — Santo Domingo, Dominican Republic Role summary Lead a team of conversion and retention agents for a regulated brokerage, ensuring compliance, performance, coaching and operational excellence. Key responsibilities Supervise daily operations: targets, schedules, QA, coaching, and 1:1 performance...

Position Summary:We are seeking an experienced Operations Manager to lead a customer support operation within a BPO environment. This role is responsible for driving performance against KPIs, ensuring service excellence, and leading a team of 4–5 Supervisors overseeing technical support associates.The ideal candidate combines strong operational leadership...

Job Title:Analyst, WFM Real Time ManagementJob DescriptionJob Description SummaryJob’s Purpose • Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends. • Required to follow the planned data collection, including the types of data and time of data to be captured....

Position Summary:Horatio is looking to hire an RTA (Real-Time Analyst) to be part of the Workforce Management team. The RTA will be responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, and email volume. The position will have high visibility to...

Position Summary: We are seeking an experienced Operations Manager to lead a customer support operation within a BPO environment. This role is responsible for driving performance against KPIs, ensuring service excellence, and leading a team of 4–5 Supervisors overseeing technical support associates. The ideal candidate combines strong operational...