wfm

Position SummaryHoratio is seeking a sharp, action-oriented WFM Manager (Capacity, Staffing & Planning). In this role, you will be the primary point of contact for external client leadership and (Horatio), while directly managing a high-performing team of Real-Time Analysts (RTAs) and other Strategy Analysts. You will lead the end-to-end capacity planning...

Position SummaryHoratio is seeking a sharp, action-oriented WFM Lead (Capacity, Staffing & Planning). In this role, you will be the primary point of contact for external client leadership and (Horatio), while directly managing a high-performing team of Real-Time Analysts (RTAs) and other Strategy Analysts. You will lead the end-to-end capacity planning and...

We are seeking an experienced Senior Workforce Manager to lead Workforce Management for a dedicated technology care provider client. This is an exciting opportunity for a hands-on WFM leader to build and establish core workforce management processes from the ground up, including forecasting, capacity planning, scheduling, real-time management, and...

Job Overview We are seeking an experienced Senior Workforce Manager to lead Workforce Management for a dedicated technology care provider client. This is an exciting opportunity for a hands-on WFM leader to build and establish core workforce management processes from the ground up, including forecasting, capacity planning, scheduling, real-time management,...

JOB DESCRIPTION JOB TITLE: Traffic Controller, Operations Command Center                                                                                                              ...

Job Description Job Title: Lead, Operations Command Center   Title: Lead, Operations Command Center Department: Operations Reports To: Manager, Operations Command Center Reporting Responsibilities : Date : October 01, 2026   General Summary:                The Command Center Lead is responsible for supervising day-to-day command center...

Position Summary Horatio is seeking a sharp, action-oriented WFM Manager (Capacity, Staffing & Planning). In this role, you will be the primary point of contact for external client leadership and (Horatio), while directly managing a high-performing team of Real-Time Analysts (RTAs) and other Strategy Analysts. You will lead the end-to-end capacity planning...

 Job Description: Team Leader — Santo Domingo, Dominican Republic Role summary Lead a team of conversion and retention agents for a regulated brokerage, ensuring compliance, performance, coaching and operational excellence. Key responsibilities Supervise daily operations: targets, schedules, QA, coaching, and 1:1 performance...

**Job Title** Associate Real Time Management- Bilingual **Job Description** Job Description Summary Job’s Purpose **Qualifications Skills/ Environment** - Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends. - Required to follow the planned data...

Position Summary:We are seeking an experienced Operations Manager to lead a customer support operation within a BPO environment. This role is responsible for driving performance against KPIs, ensuring service excellence, and leading a team of 4–5 Supervisors overseeing technical support associates.The ideal candidate combines strong operational leadership...

Position Summary: We are seeking an experienced Operations Manager to lead a customer support operation within a BPO environment. This role is responsible for driving performance against KPIs, ensuring service excellence, and leading a team of 4–5 Supervisors overseeing technical support associates. The ideal candidate combines strong operational...