km2 solutions

The duties of the successful candidate will include but is no limited to the following: Monitoring of the live call queues to address outliers as soon as possibleExcessive breakExcessive holdLengthy callsExcessive wrap time Track, Analyze and report agent performance with reports Provide hourly and daily updates on service level performanceCreate, review,...

Position Requirements Languages: Advanced English level (Spoken and Grammar). Competencies: Proactive (B)Enthusiastic (B)Pronunciation (A)Fluent (A)Active listening (A)Vocabulary (B)Grammar (A)Confident (B)Patient (A)Confidential (A)Interpersonal skills (B)Integrity (A)Adaptability (A) Assesment level: A = High, B = Medium, C = Low   Position...

DR 11/2 (19 to net 15) - 15 billable, can bill up to 18Description   Answer to incoming or make outgoing calls from/to the customers to address their concerns, answer questions and inquiries, set up appointments, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services accordingly. Basic...