km2

The duties of the successful candidate will include but is no limited to the following: Monitoring of the live call queues to address outliers as soon as possibleExcessive breakExcessive holdLengthy callsExcessive wrap time Track, Analyze and report agent performance with reports Provide hourly and daily updates on service level performanceCreate, review,...

Position Requirements Languages: Advanced English level (Spoken and Grammar). Competencies: Proactive (B)Enthusiastic (B)Pronunciation (A)Fluent (A)Active listening (A)Vocabulary (B)Grammar (A)Confident (B)Patient (A)Confidential (A)Interpersonal skills (B)Integrity (A)Adaptability (A) Assesment level: A = High, B = Medium, C = Low   Position...